Sorry, says Apple CEO over maps screwup

Apple CEO Tim Cook says he’s like really sorry about the new Apple Maps cock-up

“We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better,”  he says  in an open letter to customers.

Apple released an update to its iPhone and iPad operating system last week that replaced Google Maps with Apple’s own maps application,  says CTV, adding:

“But users complained that the new maps have fewer details, lack public transit directions and misplace landmark

Says Cook,  “We launched Maps initially with the first version of iOS. As time progressed, we wanted to provide our customers with even better Maps including features such as turn-by-turn directions, voice integration, Flyover and vector-based maps. In order to do this, we had to create a new version of Maps from the ground up.

in the meanwhile, he’s eating humble pie by recommending alternatives from the App Store  “like Bing, MapQuest and Waze, or use Google or Nokia maps  by “going to their websites and creating an icon on your home screen to their web app”.

Everything we do at Apple is aimed at making our products the best in the world. We know that you expect that from us, and we will keep working non-stop until Maps lives up to the same incredibly high standard.

 Jon Newton — myblogdammit

Follow me on Twitter @jonnewton8, and/ or identi.ca

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